Shipping Policy
1. General Information
At PaceMakerLTD, we strive to provide reliable and efficient shipping services to our valued customers. This shipping policy outlines our procedures, delivery times, and costs for shipping our premium sports equipment to various destinations.
2. Processing Time
All orders are processed within 1-2 business days (Monday through Friday, excluding holidays) from the time of purchase. You will receive an order confirmation email with tracking information once your order has been shipped.
- Orders placed before 2:00 PM EST are typically processed the same day
- Orders placed after 2:00 PM EST will be processed the next business day
- Processing may take additional time during peak seasons or promotional periods
3. Shipping Methods and Delivery Times
We offer several shipping options to accommodate your needs:
| Shipping Method |
Estimated Delivery Time |
Cost |
| Standard Shipping |
5-7 business days |
Free for orders over CA$150 |
| Express Shipping |
2-3 business days |
CA$25 |
| Next Day Delivery |
1 business day |
CA$45 |
4. Shipping Coverage Areas
We currently ship to the following regions:
- All provinces and territories within Canada
- Continental United States
- Select international destinations (additional shipping rates apply)
5. International Shipping
For international orders:
- Delivery times vary by destination (typically 7-21 business days)
- Additional customs duties and taxes may apply
- Customer is responsible for any import duties or taxes
- International shipping rates calculated at checkout
6. Order Tracking
Once your order ships, you will receive a confirmation email with:
- Tracking number
- Estimated delivery date
- Link to track your package
7. Shipping Restrictions
Please note the following restrictions:
- Certain heavy items may require additional shipping charges
- Some remote locations may have limited shipping options
- PO boxes may have delivery limitations
8. Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit:
- Contact our customer service team immediately
- We will investigate the situation with the carrier
- Replacement items will be shipped once the claim is processed
9. Contact Information
For any shipping-related questions or concerns, please contact us:
- PaceMakerLTD
- 500 Sargent Ave, Winnipeg, MB R3V 1V8, Canada
- +1 204-772-2385
- ask@pacemakerltd.com